Frequently Asked Questions

Frequently Asked Questions

Below are some of the most frequently asked questions regarding LG’s LCD, LED and Plasma TVs.

If you’d like to discuss any of the points in more detail, please feel free to make a comment. We will expand this list over time in order to make it more comprehensive.

General TV Questions:

Q1 – Which TV should I buy?
LG, in conjunction with T3 and What Plasma & LCD TV, has used consumer insight to build the market-leading interactive TV Buyer’s Guide microsite, which uses video and interactive content to help you choose a TV suited to your individual needs.

Consideration is given to the size of your room – defining your distance from the TV, viewing habits, type of viewing platform used in the home and lighting conditions. Videos also cover connectivity options and offer advice on what you need and how to set it up.

Visit the LG Buyer’s Guide now.

Q2 – What Size TV should I buy?
The optimal screen size for your needs depends on several factors; the environment within your home and where you want to use it, for instance. Also the viewing distance from your TV should play an important role in the decision. Check out the LG Buyer’s Guide for more information about the best size for your needs.

Q3 – What’s the difference between Freeview and Freesat?
Like Freeview, Freesat is a non-subscription service; so once you’ve paid for your set top box or TV with built-in Freesat you never need to pay for the channels available. All of the channels accessible on Freeview are also available through Freesat but there are also over 100 additional TV and digital radio channels and HD content. However, Freesat is only available through a satellite connection.

If you have previously had a satellite connection and still have a dish then you can enjoy Freesat. You do not need to have a current satellite subscription but you do need a dish installed.

All LG TVs come with Freeview built-in, apart from the LF7700, which has built-in Freesat.

For more information you can visit the Freesat and Freeview websites.

Q4 – What are the different types of TV available to me?
Buying a television now in comparison to 10 years ago is a much more complex process. The following technologies are all currently available from LG – LCD, Plasma and LED.

LCD
Liquid crystal display (LCD) TV screens come to life when light from behind the screen is shone through the television screen’s matrix of tiny coloured liquid crystal cells. Signals control each cell, letting varying amounts of colour through, and a picture is built up.

LCD TV Best For:
General all round entertainment viewing e.g. soaps
Range of TV sizes (LG offer 19”-60”)

LED
LED technology refers to the backlight system used in some LCD Televisions, not the technology that creates the picture.

LED TVs are still LCD TVs. It is just that these new sets use LED backlights rather than the florescent-type backlights used in most other LCD TVs.

There are two different types of LED backlight, Edge LED and Full LED.

LED TV Best For:
Picture Quality – superior contrast and brightness, perfect if your TV is going to be placed in a bright room
Design – ultra slim, perfect for wall mounting
Eco Friendly – LG LED TV saves you up to 40% on power consumption vs. LCD TVs, saving you money off your electricity bills.
Viewing TV in brightly lit environments (e.g. conservatories during the day)

Large screen sizes (LG offer 42” and 47”)

Plasma
A plasma TV emits its own light unlike LCD TVs. The picture is produced by thousands of pixels filled with a mixture of phosphor and gas so that when stimulated by electricity, creates its own light.

Plasma TVs offer superior black level and response time vs. LCD and LED TVs.

Plasma TV Best For:
Watching Sport and movies
Super Large screen sizes (LG offer 42”, 50” and 60”)

Q5 – What is the difference between ‘HD Ready’ and ‘HD Ready 1080p’?
High-definition television, or HDTV, is a new standard of TV delivering better image and sound quality than a standard TV (SDTV).

HD Ready 1080p denotes a picture resolution of 1920 x 1080 pixels using the progressive scan method (the P stands for progressive scan, 1080i sets are also available which use interlace scanning instead) delivering incredible clarity and vibrant colours. This results in up to 5 times the detail in comparison to standard definition displays. A 1080p set is the only way to get the full experience from high definition games consoles and Blu-Ray discs. HD Ready TVs will still support 1080p inputs however, they will downscale to fit the resolution of the TV (often 1366 x768). This is still a much higher standard of image definition than on a standard TV.

HD Ready 1080p (Full HD) is best for:

  • HD Gaming such as Xbox 360 and PS3
  • Blu-ray players

Please note that HD Ready and HD 1080p sets will only display HD quality images when connected to a HD receiver.

Q6 – What is Smart TV?
Smart TV is an integrated multimedia device that offers not only broadcasted content but free VODs, web browsing and applications through the internet. It will change the way you do things at home, as many activities you had to do separately can now be done comfortably on your couch.

Q7 – What is screen burn and image retention and how do I prevent or cure?
Image retention and burn in are essentially the same thing, just in different forms. Image retention is temporary and will fade completely with time however, burn-in is permanent and won’t fade completely. It is a phosphor based technology specific problem, which means it affects plasmas, however, it is possible for an LCD to get image retention, but is extremely rare.

- Prevention
All LG Plasma TVs have two technologies to prevent screen burn. These can be found in the options menu under ISM methods:

* Orbiter: After a short period of time the picture will subtlety move around the screen preventing the same pixels from being used for a prolonged period of time

* Normal: If the TV detects a static image (e.g. DVD Title Menu) it will automatically dim the brightness of the television to a safer level

There are also a few techniques that will help you prevent future burn-in. For starters, changing the contrast and brightness to below 50% during the ‘break-in period’ (first 100-200 hours) and try and avoid static images. LG TVs have an energy saving button on the remote control that will give a similar effect by selecting the ‘maximum’ setting.

- Cure
All LG Plasma TVs allow you to display a 100% white image to burn the rest of the pixels to the same extent as the damaged area.

Q8 – What is DLNA?
DLNA allows you to create a wireless home network to talk to your PC, digital camera, mobile phone and even Blu-ray player. This seamless connection to multiple WiFi-enabled devices anywhere in your home lets you watch online content on the big screen without any unsightly wires.

LG-Specific Questions:

Q1 – What is Cinema 3D?
CINEMA 3D’ is a whole new generation of 3D TVs that applies the new FPR technology, bringing the quality of the newest 3D cinema to TV for the first time while taking the burden off your eyes and your 3D glasses.

Advantages of Cinema 3D:
Our 3D glasses are just like the ones you get at most cinemas – there are no batteries required and they don’t need recharging. Plus, they’re easy to replace, lightweight and give you a stunning full HD
3D picture.

Each LG Cinema 3D comes with seven free pairs of LG Cinema 3D glasses. But if you need more, because they are so inexpensive, you can kit out all of your family and friends, so you can watch amazing LG Cinema 3D together, without the worry of it costing a lot compared with other 3D technologies.

LG Cinema 3D gives you wider viewing angles so you don’t have to rearrange your living room. You can sit where you want, how you want, and you’ll still get the same immersive 3D experience. Plus, wider viewing angles means more room for friends and family to share in the fun. So, whether it’s match day or movie night, no one is left out of the action.

3D TV takes you even closer to the action, providing you with a completely immersive 3D viewing experience. You can convert your living room into a sports stadium or cinema with content from 3D Blu-ray players such as LG’s BD670 or 3D video games and Sky 3D.

Up to two times brighter than conventional 3D TV’s, The LG Cinema 3D TV produces a brighter and clearer picture in stunning Full HD 3D picture quality. But it’s also great for accessing the best of the Internet on a big screen with Smart TV**, and for watching normal 3D TV with freeview HD built in for 5-times the picture quality of standard definition freeview**

**LW550T and LW650T only.

Q2 – How do I get my Sky remote to work with my LG TV?
Codes vary depending on the model of TV and also the version of remote you have. Sky offer a tool which helps you to work out what type of remote you have and what your code is, the page also has full instructions for configuration. Visit it here.

Q3 – What is the Intelligent Sensor and how does it work?
LG’s Intelligent Sensor technology automatically optimizes the brightness, sharpness, colour and contrast of the picture within your environment to deliver the finest image quality while protecting against eyestrain and also reducing power consumption by up to 69%.

Q4 – What is the difference between 600Hz Sub-Field Driving and, TruMotion 100Hz and 200Hz?
LG 600Hz Sub-Field Driving only applies to Plasma technology and should not be compared to TruMotion 100/200Hz (on LG LCD TVs).

LG 600Hz Sub-Field Driving works with a 50Hz source (50 frames per second – UK Broadcast). The TV then splits each frame into 12 separate sub-fields and shows them individually on the screen.

Therefore 12 sub-fields per frame in a 50 frames cycle creates 600 frames per second (50 x 12 = 600). The more sub-fields you have per frame, the more accurate the colour reproduction and less picture noise.

LG TruMotion 100Hz adds an extra frame between the existing frames to make the transition smoother.

LG Trumotion 200Hz adds an extra frame and flashes the backlight creating a 200Hz effect. The motion is further improved over 100Hz, but there can be side effects so this technology is suited to sports fans who will be using the TV primarily for watching sports. If you experience some unwanted side effects, simply turn TruMotion to low or off in the menu (Menu / Picture / Advanced Control / TruMotion 100/200Hz)

Q5 – What is Clear Voice?
LG Clear Voice automatically enhances the clarity of human voices against background noises, making movies and sport even more realistic. Enrich your TV entertainment experience by balancing out voice volume with dramatic background sound effects, allowing all round viewing pleasure.

Q6 – How do I re-scan my LG TV for new channels?
To re-scan your LG TV follow these simple instructions:

  • Press Menu on the remote control
  • Select Setup on the menu and press OK
  • Select auto-tuning and press OK
  • Select start and press OK

This will find all available digital channels in your area.

Q7 – How do I calibrate my TV’s performance to suit my environment?
Most LG TVs have ISFccc Expert Mode built into the picture adjustment menu. In this menu you can enhance many different aspects of the TVs picture depending on the source connected to the TV.

Most LG TVs also have Picture Wizard technology built in and is very useful for those not wanting to pay for a professional picture calibration. Picture wizard is a basic calibration tool to help you setup your desired picture settings. This will not give you a perfectly calibrated set, but will give you a good starting point. Using other users calibrated settings for any TV (even the same model) will not be perfect for your own as every TV would be calibrated for that individual environment.

Q8 – What can I playback through the USB port on my LG TV?
Depending on your LG TV – you may be able to playback pictures (JPEG), music (MP3), movies (DivX HD/AVI/MPEG).

Q9 – What technologies do LG have to help reduce power consumption?
LG TVs have many technologies to help reduce power consumption and therefore can save you money off your electricity bills. Over 80% of the LG TVs have been certified by the Energy Saving Trust to help you save money on your electricity bills.

Intelligent Sensor – LG TVs with intelligent sensor automatically adjust to the environment saving up to 69% of power consumption

Mechanical Power Switch – The majority of LG TVs have a mechanical power-off switch so you can wave goodbye to the red standby light.

Q10 – Where can I find an Owner’s Manual for my LG Product?

Owner’s Manuals for LG Products can be downloaded from this website directly. Manuals are available in PDF or DjVu format. You will require Adobe Acrobat Reader to read PDF files.

Q11 – Where can I download the software or drivers for my LG product?

Software, firmware and drivers for LG Products can be downloaded from this website directly. You should download the file to your PC. Using a program such as WinZip or WinRar to read and unpack ZIP files. After unpacking, you can install the software by executing the corresponding setup file.

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