Still getting the API error when trying to sign into facebook and i have the LE4900 42″As listed above

Does this mean that a Netcast TV purchased today will be upgradeable to the Plex software release due in 2011? I’d love to buy a new TV but really don’t want to miss out on having a Plex enabled one.

Same as Mark5189 above except my model is 42LE5900, any advice appreciated

Hi guys,
i’m looking to get a definitive answer to your questions on this and will be back with you shortly
thanks

I don’t have a web enabled LG TV but in Dec was looking to buy the LG HB905DA 2.1 Blu-Ray System so would these new applications such as Facebook and iPlayer appear on this machine as well, and yes I would like to know how future proof this will be, will it then work with the Plex system you’ve just announced.

Thanks

Hi Simon,
have just fired off an email to find the answer for you. Will get back to you with an answer soon
thanks

I like to listen to some of the folk music shows on the local BBC stations; i.e Radio Wales, Radio Scotland and Radio Ulster for example, but these do not seem to be available on the LG BBC iPlayer app.Unfortunately, the expectation of access to these stations was one of the deciding factors when choosing my new 42LE5900, which I only have for less than 2 weeks.

Great stuff! I have found it very interesting. This stuff is really going to popular in recent future. Now, no need to press mouse button and sit on chair working on computer for facebook, twitter, youtube video. Really fantastic!

Hi, how do I get the pin required to connect to Facebook?

connected my PK590 up to the router this morning and no update happened. Should it do it automatically or do I have to do anything?

Same question as Chris E… Except I just bought (set it up last night) a brand new 42LE5400, through Amazon. Please tell me this will firmware upgrade — or any upgrade — to accommodate Plex. Thank you.

i want to know how to do it happens..please help me

if the upgrade is available it should automatically update when you connect to your netcast. Note you will need a minimum of 2mb broadband speed for this
thanks

Hi,
the LE5400 is an American or European product code. A slightly different version of the UKs LE5900 so we cannot confirm whether or not the upgrade will be applied to this model unfortunately.
However going through the standard update process should discover for you soon enough

Hi,

I have an LG HB-965TZ Home Cinema BluRay system. This unit also has Netcast, will iPlayer and the the rest become available for this device too?

Cheers
Oly

I have the ANWF dongle on a 42LE5900 and it works great. I can access all the media on my home network and get the netcast channels available in UK. It was a lot easier to set up than the book made it look. However, the dongle I got had been used and I want to delete the input history on the search screen on the Utube channel but cannot find a way of doing it. I know that you can use the options button to delete history and favourites but the button doesn’t appear in the search screen. LG blog can you advise. Tried emailing your support office but I just keep getting a “the page you wanted is not available” when I press the submit key. Thanks

I recently mentioned that the Netcast BBC iPlayer application cannot access Local BBC Radio Station recordings, i.e. Radio Wales, Radio Scotland and Radio Ulster to name but a few, this is where the real music/content is with respect to local communities. Can anyone offer any insite into whether there is any intention to address this ommission?
Many thanks for any information.

Will you please get Spotify and Logitech Sqeezebox software apps on the Tv, then it can become a centre for my music and my tv/vids etc….

Have we anymore info yet as to if the Blu-ray players that support Netcast will be updated.

Thanks

Hi Simon,
have just chased the answer for you now. In the interim you could try connecting it up with an internet connection and seeing if it updates as that is how it works on the TVs
Thanks

I haven’t bought it yet, was waiting to see if the new services such as BBC iPlayer were going to come available on the Blu-Ray Home Cinema system as they support Netcast you would think they would, but it’s not always the case, and I think VOD services and IPTV are a more exciting prospect than 3D, so I’d be dissapointed if I bought it to find that it wouldn’t work on Blu-ray players.

Thanks

Hi Simon,

will get back to you with an answer when i know more on this.
thanks

LastFM is the best.

so when is Skype coming?

what is the facebook site name to craete the pin?

Hi Randie,

no word on the Skype upgrade to Facebook to date i’m afraid…

How do you use the remote control to type inf on acetrax. Please help

Hey, I’m thinking of getting a BD550 blu ray player that supports netcast.. is iplayer coming to that too?

There’s no word on this yet i’m afraid Rob. Will post more news the second we hear more

Hi, I had a question that I was hoping you might be able to answer for me. I’m a Brit that is currently living in the USA. I just purchased an LG LE8500 47″ TV. It has Netcast apps built into it. I know that in the UK you can now get a BBC iPlayer app on Netcast LG TVs. Do you know of anyway that I can get this App here in the USA? I’m not worried about connecting (got that covered), just need to add the app in the first place on this TV. Any suggestions?

Thanks!

I am wanting to buy the LG BX580, and am wondering if a firmware upgrade on it can let me access BBC iplayer?
or should i ask which bluray players or home cinema models support BBC iplayer?

Thanks

None of the home cinema systems have had the NetCast upgrade yet and there is currently no word whether or not they will unfortunately. When we hear more news on this we will post the news here on the blog

Hi Ollie,
that’s a good question. NetCast updates happen automatically offering the latest apps available, so if it hasn’t updated then chances are you won’t be getting it unfortunately. Sorry to be the bearer of bad news. For a more definitive answer you could check with LG US Customer Services.
Good luck!

Hi Ollie
I’m pretty sure that you wouldn’t be able view BBC iPlayer TV content internationally anyway, although you would be able to listen to the radio content. You can test this by browsing to the BBC iPlayer website on your PC and trying it there.
Hope this helps, otherwise, sorry for butting in.

Hi
Is there any info yet as to whether the Netcast BBC iPlayer app. will ever be upgraded to allow access to the Local BBC Radio content?

Thanks.

Hi! I was wondering if there are any plans for further additions to the Netcast line-up? iPlayer is great, however the PS3 is rolling out ITVPlayer and 4oD this week, it would be nice to see these catch-up TV channels on Netcast too if possible?

Hi Wayne,
the latest Netcast update was very recent as i’m sure you’re aware so it will be some time before there is any news on another update i’m afraid. Have a great Christmas
thanks

Hello was looking at getting a LG 32LE7900, really nice tv. Key to my purchase is knowing if Skype will be available on this via the NETCAST (if not now some time in the near future). Advise appreciated.

Saw on the LG blog that Skype is available on your NetCast TV service but can’t see how to access it on our 5900. Any info? Thx

I have 46LD550.
Is there anyone who knows when NetCast upgrade is possible to 46LD550?

Why does YouTube not play HD videos with Netcast when these are HD TVs? Netcast fails to deliver the full goods. I’ve tried, using my full HD YouTube videos, watching low res res on Netcast. Any uprades to correct this?

I bought a cinema system because of netcast, not realising it couldn’t get the upgrade. Hope someone soon realises it is needed and soon.

HI Scarce,
we totally understand your thoughts on this. There is yet no official word as to whether or not the cinema systems will be getting the upgrade or not currently. Be assured we will update with any news the second we hear it.
thanks

HOW CAN I GET SKYPE ON MY NETCAST?

Hi Laurence,
Skype is not currently available on Netcast i’m afraid.
thanks

Hello LGBlogUK,

Please can you advise if Skype via NETCAST is planned in the short / medium / long term? As almost all outlets in the UK are selling this as a key feature!

thanks

Hi Mullet,
LG will be showcasing some of their 2011 range at CES in Las Vegas shortly. If there are plans to release Skype via NetCast then chances are it will be announced at CES over the next few days. Stick with us for more news on LG’s latest tech from CES
thanks

hi,
I have just purchased a 48LE5900 but my remote does not have the netcast button on it?

remote model number is AKB72914209

Re Skype: When I was looking for a new TV, the fact that LG said “you can enjoy free Skype to Skype video conferencing” on their web advert on the 25/05/10 made me decide to buy LG. Now its being said they don’t know if it will be available at all,

Hi Damian,
have got someone looking into this for you now. Will get back to you when i hear more
thanks

Hi Damian,
looks like you’ve been given the wrong control, it should be AKB72914004. Get in touch with the retailer and they should help you with this.
Thanks

Hi, Am I able to get the 4OD channel on YouTube via Netcast enabled TV’s?

Hello LGBLOGUK,

Having read LG releases at the CES in Las Vegas 2011 about smart TV replacing Netcast, how does that effect my earlier purchase of a 32LE7900? and I couldn’t see comments on skype in the UK.

Thanks

Do you know if the NetCast update is available for LX6900?

I have the lgbd570 bluray player. Netcast currently has 4 available apps. It does not have Facebook or Twitter or any of the Tv on-demand services. Sony has them all. I currently feel that LG is seriously letting down it’s customers by not providing (or being slow to provide) the same if not more apps than it’s competitors. I hope this will soon be improved.

Any news LGBLOGUK?

HI Mullet,
have a look at this Techradar article – http://ces2011.techradar.com/2010/12/video-skype-on-lg-infinia-tv/
thanks

My netcast is not upgrading . I don’t have skypr or netflix. what is site to find next upgrades and future releases

I have recently bought a LG BD550 Blu-ray player in the UK because all the reviews talked about NetCast but there is no menu option for NetCast. I have connected the player to my home network, it says the connection is working and I can download software updates but still no NetCast option. I have a sneaking suspicion that the UK (or European) version of the BD550 doesn’t include NetCast, can you please confirm.,

HI Thornce,
having double checked for you the BD500 should come with NetCast in the UK. You may have received the wrong remote control, you would be best of notifying customer service of this problem as they can refer your issue to a HE specialist technician
http://www.lg.com/uk/support/contact/support-message.jsp

thanks
Joe

I have just bought an LG LD790 and Can only get 3 apps on screen with netcast. I bought this specifically for Iplayer which does not appear on screen. Is there an update I can run to get more apps ?

Hi Glen,

if your TV has an internet connection it should automatically update when you access NetCast. Presuming you are connected up to the internet?
thanks

Please could somebody tell me how to change the Video Quality “Settings” on Netcast BBC iplayer. I want to reduce the default quality from High Quality to Normal so that I don’t use so much of my monthly download allowance. I have found Settings, Video Quality and have moved the cursor to Normal but when I click OK here it doesn’t save it but just sits there. I have to move the cursor to something else to get out and hence nothing has happened.

Thanks for the reply and yes I’m hooked up to the internet with the LG dongle and can happily use you tube, but I only have 3 apps. How can I get IPlayer?

I have just contacted your UK online support and their reply was:
TV, Monitors, AV and IT Support: BD550 Is being Sold in the UK however the Software update will not enable this to Use the NETCAST facility, This was a US model that has now come over here, The US is a bigger market and unfortunately we do not receive all the Facilities to support this in the UK.
TV, Monitors, AV and IT Support: This will play your blue ray films and you will be able to receive latest firmware updates but you will not be able to do any of the netcast facilities, ie, Weather, Youtube, Facebook.

Please confirm what the situation actualy is?
Many Thanks
Brin Jones

Hi Brin,

i am in the processing of getting confirmation from a member of our HE team at the moment. Will let you know when i hear more

thanks

On the 26th January, our LG 37LE5900 TV performed an automatic software update when we tried to access BT iPlayer. The software update was version 03.20.79. Since then our TV has behaved very oddly, randomly displaying the programme settings page whilst we are watching TV. The most irritating feature now though is the TV constantly displays the red standby light whilst we are watching TV, we no longer have the ability in the settings to turn this feature off, or for that matter the LG logo on. Incidentally the standby light is turned off in the settings! Is anybody else having similar problems to this?. I phoned LG’s customer support to ask how I can downgrade the software back to the original version to try and get rid of these irritating features and I was told the software upgrade was nothing to do with LG! Amazing, if Apple issue a software upgrade for my iPhone that alters the performance they sort it out immediately. What am I to do with this TV, I only bought it in the summer.

We should have a definitive answer on Skype. I have a screen capture of an LG UK web page inferring that Skype was included. I bought the TV and Skype is not there so will LG take my TV back after giving out false information

my 42le5900 updated to the same software earlier today 01/02/2011. I discovered that Iplayer would no longer start when selected, the tv would be busy loading for about a good while before returning to the netcast menu.
I read somewhere about how these tvs lose all settings when they are powered off at the mains,so more in hope than expectation, I switched it off for 30 secs and switched it back on. On startup the clock was not showing any time (as expected) and when I tried to access Iplayer it worked fine and has done for the last couple of hours, finger crossed! Im not suggesting it will fix your problem which seems a bit more serious but it maybe worth a try if you haven’t attempted it.

I have unplugged the TV several times, for up to five minutes at a time, unfortunately it has made no difference.

Hi Paul,
this is the first i have heard of this issue. Will contact our HE team to get them to look into this for you

thanks

Glad to hear you sorted the issue with NetCast. If you have any more problems please get in touch and we’ll see what we can do

Hi Ken,

i am looking into this for you now and will get back to you soon
thanks

I too have just bought the BD550 expecting to be able to watch Youtube etc. I have set up the network connection but it does not have netcast facility. After reading your posts I see that the European version does not have this facility. Why can’t LG issue an upgrade? I am really disappointed and wouldn’t have bought this model if I had been aware that there were two versions with the same name.

Why doesn’t the Youtube browser in NetCast support HD Youtube videos? This is very annoying as I have a Full-HD LG TV.

i have a bx580 and only have the 3apps why can i not update and get the additional apps including Netflix, YouTube, and two different pay-per-view services, CinemaNow and Vudu.

My 47LX9900 TV suffers very badly from “buffering” when using BBCiPlayer on Netcast.

If I plug my laptop into my home network, using the same cable from the router, that the LGTV usually uses, it plays BBCiPlayer faultlessly…no bufferring, even with HD content. On the TV, HD buffers so muchthat its unwatchable.

Is there an answer to this ?

Thanks
Mike

Have you heard anything yet?

Exactly the same problem. Given in using Netcast and connected an old laptop to view iPlayer as the netcast transmissions rarely manage to go 10-15 minutes before buffering, then erroring out. I’ve checked the network connections, switched to different routings – always the same problem, so it must be something to do with the netcast system.

hi
if you have v tuner app you can get local uk radio on that way

hi
try v tuner app

Hi, i’ve consistently got over 4MB download /1MB upload speeds, but I inconsistently see buffering on my LG PK990 plasma. Do netcast have variable capacity on their service, impacted but volumes of people using the service at anyone time? Also is their a way to increase the cache threshold without reducing quality, so buffering impacts can be reduced further?

Not yet i’m afraid Paul. Will chase for an answer today

any update on this?

Hi Ben, LG is aware of this problem and are working on finding the reason ad fixing it as soon as possible. When we have a solution it will be posted here on the blog and through our social network channels. Thanks for the compliments on our TV, very happy you like it and I hope this situation will be sorted very soon for you.

LG sent round a TV repair man today. He said the software update has scrambled the main board. He said it is quite common! He has to ordered a new board and will come back in a few days to install it. What happens in the future when this TV is out of warranty if software updates damage my TV?

Hi LGBlogUK not sure if this is right place to ask but I have recently bought an
LG42LE5900 it comes with a NETCAST disc but the remote control does not have a NETCAST button how can I get one? Thanks Paul

Hi,
I have bought a LX6500, but NetCast is quite disappointing. One of the main reasons to choose this TV was Youtube, but the NetCast app can not play – or even does not find or display on the lists – HD videos. This question was asked a few times here before, but can anyone answer, why is it unable to play HD Youtube, and is it planned to change this?

brilliant thanks for the reply, glad its acknowleged, be great when its working 100% the hd streams look so nice on this tv, who’d of thought a few years back we would have better quality tv viewing via an internet stream than standard broadcast

Same problem here, let’s hope it is a speedy fix as I bought my 42le8900 because of the iplayer feature. It is currently unwatchable. Apart from that the TV is superb.

This is poor. I have had to come onto the internet to find that i’ve been sold an item that just doesn’t deliver. Great it plays blu ray, by why bother with the ‘newtork’ in the name. Surely Youtube and weather is not too hard to sort for us UK owners. We have paid a lot for our striped back machines!

Which Blu-ray do you have?

Hi

I have a BD390 with the latest firmware update. I have a netcast option on screen but it doesn’t do anything. I would love to have vudu or cinemanow. Is netcast supported on the bd390 in th UK? The US seem to have all the fun!!

Thanks

Jason

I have exactly the same problem as well. I have a BD550 Blu Ray player that I bought predominantly because I was led to believe I could access Netcast services – e.g. youtube etc… but when installed and updated with software this facility isn’t available. Please confirm why this isn’t the case and what LG can offer me instead

Hi Jason,
unfortunately the BD390 released in the UK was not equipped with NetCast upon it’s release. Have you seen the ST600 Smart TV upgrader? It’s a peripheral released later this year that will give access to the LG Smart TV range including apps, internet browsing and more:
http://www.lgblog.co.uk/2011/01/ces-2011-the-st600-giving-your-tv-a-smart-upgrade/
thanks

Unfortunately the specifications for the UK and US version of the BD550 differ in that the UK version does not have NetCast capabilities.
Network in the name refers to its DLNA capabilities

I have looked into this for you and the BD550 sold within the UK was not listed with NetCast upon it’s release and sale unfortunately. Sometimes the products in the UK and US do not have the same features.

Just bought the LGBD 570 and have my Sky in HDMI [1] and Blu Ray in HDMI [2] When playing the Blu Ray it will stop playing and revert back to HDMI [1] WHY? And is there anyway to stop this please? Also the quality of the Utube videos that are HD are very poor quality yet on the PC they are excellent does anyone know why this is also.

Hi Jamhot345
Thanks for your reply, I do use vPlayer often for live broadcasts, but that’s not the point.
BBC iPlayer, on a browser, allows you to access recorded radio programmes from all over the UK on demand, and hence at leisure, which is exactly the point..

This TV has been on the market for quite a while now, I would have thought a fix would have been implemented by now. The iplayer is still quite unwatchable.

Hi again, any update on this yet ? geting really fustrating working sometimes and not others – always seems to error when your just getting into something good ;-(

Can we have an idea of timscale for the next netcast update to address the problem – 1-2 weeks – this year or next. If its goiing to be a long time or theres no idea of a date for a fixed release i thihnk ill go and buy another streamer/multimedia bit of kit with iplayer access to plug in to the tv for now

Just bought DP1B Portable theater player and try to play video from youtube over Netflix but unsuccessful. Player start buffering but nothings happened. I want to mention that my friend have same issues. Can anyone help me?Thank you in advance.

Hi Steve,
some people have been suffering from problems due to their internet connection, but you should be fine with a 10mb connection. Unfortunately i cannot offer more help than to refer you to customer services so your problem can be referred to a specialist
http://www.lg.com/uk/support/contact/support-message.jsp
thanks

Netflix corrected Netcast.

Hi Ben,
i contacted the Home Entertainment team just now for an update. Will get back to you when i hear from them
thanks

i contacted the Home Entertainment team just now for an update. Will get back to you when i hear from them
thanks

Hi Ben,
the team came back to me with a few common problems that users have been suffering with when using NetCast:

If wireless Dongle in use please be aware of range limitations ie: 5m max if passing through a wall and the Router should be min 0.6m off floor level, changing channels in Router setup might help also.

Let me know if this helps
thanks

Hi thanks for coming back to me again, unfortunately im not using wireless, the tv is connected via an ethernet cable to a virgin superhub (netgear rebrand i think). Ive also tried setting the ip on the tv manual as oppose to using dhcp to no avail ;-(

Any other idea’s ?

Much appreciated, I bought the TV because of the iplayer HD option, so as you can appreciate it is quite frustrating. BTW, I am connected by ethernet cable and have virgin 10mb broadband.

Hi Ben,

would you mind running a test of your connection speed so i can go back to the engineers with more info??
http://www.speedtest.net/

thanks

i have a bx580 an cannot understand why i have netcast but can only access you tube,accu weather and picasa?where are my movie option netflix CinemaNow and Vudu? im very confused i love to get a answer back on this if you can help thanx(im in uk)

I got s reply from the tech support people saying that lgtv’s buffer a lot because they don’t have the virtual disk buffering that a laptop – for example – would have. Also said you need more than 4mbps speed from your ISP for it to work well.
Gave no suggestion that this is an issue they are currently working on.

So. Basically, ‘hard luck’. Great service LG !!

any update on this?

Sounds a lot of nonsense from their tech support Mike. I have an 8mb link which tests at 6-6.5mb consistent download speed. Barely ever get to watch a program on netcast iplayer. I have taken the time to watch the buffering in action and clearly it just stops or slows down significantly, normally after about 10 to 15 minutes into a program. Sounds a lot more like a problem with their system loading than anything to do with our internet connections.

i have gone back to our tech team with the update from Mike below. Will get back to you when i hear from them

Hi Mb,
unfortunately only the above list of TVs received the upgrade, with none of the home entertainment systems or blu-ray players receiving it
thanks

Not too impressed with the feedback, is this iplayer buffering issue going to be fixed or not? If it is not I have wasted my money and won’t be buying any LG products again.

Seems like your tech department are stalling.

An earlier post suggests they are not even looking into it.

Hi Ben,
i’ve forwarded this onto the team. will let you know what they say
thanks

HI PB3000,
Ben below is suffering the same issue as you so i have referred his issue to the tech team who hopefully come back to me with a solution that can be shared with all of those who are experiencing the problem
thanks

Any chance of a firmware update that would allow netcast to use an external usb memory stick for buffering? iPlayer fine for me, but ace-trax doesn’t work well .. gets half way through the movie and then starts buffering .. also, forget about rewinding / pausing etc.

seems to be taking a long time, can you tell us what’s happening

i was talking to the HE team Friday and they are working on it. Hopefully they’ll be able to get back to me this week with an answer for you guys

The HE team are looking for a solution to the buffering problem currently, so if that’s an option i’m sure they will look into it. Hopefully they get back to me with an answer for you all soon.

Hi Ben,
heard back from the team:
“At this stage we should arrange an engineer to visit the customer, verify the whole situation and collect any evidence for a Factory enquiry
Please refer to our call Centre 0844 847 5454″
thanks

brilliant, many thanks, hopefully where get to the bottom of this for everyone, ill try and call during the day tomorrow and arrange, will let you know how i get on

I cannot understand why the two versions have the same model number – this is just misleading. Does the US product work in the UK? As we purchased the product based on the fact that it would be able to access youtube etc. can LG as a gesture of goodwill offer to replace the UK model with the US

Good stuff. If you have anymore troubles please get in touch and i’ll do what i can to help. Hope this gets sorted for you soon!

hmm ok my later post said flagged for review then was removed!, maybe because I referenced a name and gave to many details – heres another try modified, if this ones rejected ill try again :

Oh dear after all the positive and quick responses I’ve had on here the phone call to request and engineer did go to plan ;-(

Gave all the same details I have given here to be put on hold for 5 mins, the customer service agent *REMOVED* then came back to say she had spoken to the engineers and they are not aware of the problem, also because the issue is only with the netcast app they will not look into it any further, and not be sending an engineer out to investigate, she also informed me there is some kind of legal notice that doesn’t ‘guarantee’ the apps to work!!!

*REMOVED* then told me its most likely something to do with my internet connection rather than the tv, I pointed out i have proved that’s not the case by being able to watch the same streams on other devices without any issue (laptops, pcs, and iphone)

So it looks like, no iplayer issue acknowledged and no further investigation.

I have been given a ref number for the call “*REMOVED*” and the emails for the complaints dept “*REMOVED*”

I’m guessing there’s nothing more you can do to help? but if there is Id be very grateful, not sure there’s much point bothering with the complains side as I feel I’ll just be running round in circles getting nowhere fast after that call to customer services

Very dissapointed, but appreciate all your efforts LGBlogUK

Hi Ben,
sorry to hear this. Am talking to some people now – not sure what can be done though. Will get back to you with an answer
thanks

Hi.. Any chance of getting a browser as part of the Netcast range? There are already some Google products so Google Chrome maybe?

Thanks
Mark

Hi Mark,
I haven’t heard anything about plans to include a browser included in NetCast currently. Our new range of TVs equipped with ‘Smart TV’ will have browser access, and the LG ST600 Smart TV Upgrader will give access to all Smart TV content on any TV with an HDMI port:
http://www.lgblog.co.uk/2011/01/ces-2011-the-st600-giving-your-tv-a-smart-upgrade/
Hope this helps
Thanks

Hi Ben,
thanks for bringing these articles to my attention. I am still speaking to them team with regards to this and will hopefully be able to get back to you shortly with more news
thanks

Hi there. I have a LG BX580 3D Blu-ray Player on order. The major deciding factor was the Netcast/Plex integration to fully integrate my PC-hosted movie/TV content and access apps like iPlayer. However I am now very worried by some of the comments below that I am not going to get this. It seems very misleading advertising if this is the case – I can quote from the LG/Plex press release if necessary ! Can someone from LG assure me that I am going to get all the Netcast apps (e.g. iPlayer) and the Plex integration ? I don’t necessarily need all of that right now, but guaranteed within a certain timeframe.

Hi LG. Please see my other post – I have one of these (BX580) on order and I need to know when/if this update and the promised Plex integration will be available for this model.

I was expecting an update on the Iplayer buffering issue, the response of LG on the whole is very poor.

You keep saying there is a solution on the way, but we hear nothing. I have emailed the company direct about this issue and guess what? I’ve heard nothing.

Why not phone the tech team, and get an answer and stop stalling.

Life is not good!

BTW, I am PB3000 don’t know why my post is listed as coolmoedee.

i got lg 32le690 and i got no issues whatsoever with iplayer check your internet connection and routers???

Are there any plans to add other tv catchup apps such as itv, 4od?

Hi Jason,
i haven’t heard anything RE another NetCast update currently i’m afraid
thanks

Hi PB3000,
i apologise for the situation – i know this is dragging on. All i can do is wait for the tech team to get back to me with an answer i’m afraid.

Also the commenter name is down to Disqus, not sure why it is doing that
thanks

can I get facebook on my 55le5400 tv?

Thanks, will keep an eye out for it

Mark

As others have already commented with no response, Why no capability for HD youtube sounds/ videos? Update needed ASAP. Thanks

Bought a 47LE5900 but the remote doesnt have a netcast button between menu and qmenu, is there a manual method of getting to netcast via the menu system.

My TV is on the home network fine and is connecting to my NAS for media, its the lack of netcast that is annoying.

Remote number AKB72914202

all sorted, went to comet and swapped the remote.

Hi JKurt,
Unfortunately the LE5400 was not one of the TVS that received the NetCast upgrade
thanks

Hi Woody,
Have just fired off a question to the team now asking if there any plans for an update in the future
thanks

Was midway through replying to your first comment when i spotted this one – good to hear it’s sorted Craig. Enjoy Netcast

remote doesnt have a netcast button?? what do i do??

Hi LGBlogUK

Can you comment on my question about Netcast support for e.g. Plex, iPlayer in the BX580 3D Blu-ray player please ? I was persuaded to buy one of these from Amazon on the basis of these features, and if it is not going to get them it is going to have to go back with an appropriately negative review, which would be a great pity as these would be great features !

Thanks in advance

I guess I’m fortunate in that I’ve seen this before making a purchase – as I was very keen on this product for its Netcast capabilities.
My attention was brought to this product by the advert in the latest Makro catalogue, which clearly states Netcast as one of the features. Amazon also seems to quote this feature.

Shameful customer service.

Hi Jay,
if you have a TV that does have NetCast then you will have been given the wrong remote. You need to get in touch with the retailer you bought it from
thanks

Hi Shippd,
unfortunately only select models received the latest upgrade of NetCast that included BBC iPlayer, none of which were Blu-ray systems i’m afraid.
thanks

Hi,

We have a 55lx9900 which is connected to the internet via Ethernet cable. But at present we can only get You Tube, Picasa and Accuweather. We have downloaded the latest software and installed it, but still no change. I have rang Customer Support and they stated that it was a 3rd party issue, which is not very helpful. Do you have any ideas?

Thanks

Hi Paul,
this is most odd. Can i just get you to confirm that you are based in the UK and that the TV was bought in the UK?
thanks

Yes I am based in the UK and the TV was brought in the UK.

When are LG going to fix the iPlayer buffering issue?

Are LG going to fix the iPlayer buffering issue?

Or are you just going to continue to fob customers off?

hi lg
i’ve a LG 42LX6900 3D with netcast but can not get iplayer and any other new apps is there a update for this tv coming soon.
tonyw118

Hi Tonyw118,
having just checked our list it appears this was one TV that did not receive the latest NetCast upgrade that included iPlayer. I haven’t heard any news about a further upgrade currently either. If you contact customer services they will be able to refer your question to a member of the tech team
thanks

Hi All, just to update anyone following this, thanks to LGBlogUK’s persistence in push for an answer to this problem, I have now had a call from LG customer services with a bit more empathy for the buffering issue and progress in trying to improve the problem. After speaking to another customer advisor, i was advised this would be passed to an engineer to investigate. I the had a call from an engineer to arrange to take the tv, replace the circuit board and test before returning the set to me. We both agreed this was unlikely to resolve the issue as other people were having the same issue ( not just my tv ) he then went off to talk to someone else (software development team?) and came back to me saying yes indeed they are aware of the problem, however the software developers are based in Korea without access to iplayer its difficult for them to diagnose the issue. I have been asked to provide as much info as possible regrading exactly what happens, when, trends, serial number, product codes, pictures, videos, internet speed test results. I’m going to do my best to get together as much info as i possibly can to help these guys troubleshoot it. If i have time i may start a blog with everything documented so perhaps others could contribute ( ill post url here if i do ). Well i hope that helps restore a bit of faith in the issue at least getting attention from the relevant departments.
Please give due respect to LGBlogUK, as its thanks to his efforts this has got attention – Top man he is!

Hi Ben,
thanks for the kind words. Hopefully we can get this sorted for everyone
thanks again

Hi LG

Would just like to expand on questions below. I bought an LG Blu ray player with wireless netcast. I have been waiting a very long time for an update to the software to allow apps such as iplayer / lovefilm etc. I see the TVs are getting the update, why not other hardware? Surely when we as customers buy these products, we are buying into the future evolution of that product. When will we (LG none TV customers) be looked after? The technology is there!

Thanks

Hi Graham,
i understand your point, unfortunately i have not been made aware of any future updates for NetCast on any TVs or other LG products.

Further information will be available if you contact customer services. Sorry i couldn’t be more help
thanks

Hi, would the 32ld690 work in Serbia, PAL-BG system? Thanks.

any news? i also bought my le5900 tv on the promise of skype

If my experience is anything to go by, LG will continue to fob customers off by telling them there isn’t a problem. However you only have to Google ‘netcast iplayer buffering’ to discover that this is indeed a problem for quite a large number of customers.

My symptoms are much the same as others experiencing this problem, namely;

- after a few seconds of buffering the program starts and plays fine for about 15 minutes
- play then stops with the buffering message and stays that way.

Having reported my experience with Netcast to LG customer services, who escalated this to the technical people, I got a reply this morning. As far as LG are concerned, there is not a problem with the Netcast software but rather the problem lies with my relatively slow line. Admittedly it is true that my line only runs at about 2.5Mg but this is more than adequate for watching iPlayer on my PC. (Both my TV and my PC are wired to a LAN)

The reason LG gives for iPlayer working fine on my PC is that the streaming can be cached (i.e. written to disk) on the PC but this is not possible on the TV, having no disk. This didn’t make much sense to me as, unless I don’t understand the reason for caching data, it’s purpose is to store data that isn’t ready to be processed immediately for whatever reason. I can only see 2 scenarios for this in relation to TV streaming, namely; a) when the frame to be displayed next hasn’t yet been completely received in memory (due slow receipt), in which case the software handling displaying frames would need to cycle until all of the frame had been received, and b) where data is being received faster than the rate of display (fast receipt).

In neither of these situations can I see the need for caching to disk. For slow receipt, play needs to be paused until all of the next frame has been received, and for fast receipt the getting of data needs to be paused until the current frame has been displayed and may be released thus making the space it occupied available for use. In neither of these cases would I describe what’s happening as ‘buffering’.

In an ideal situation you would want the receipt of frames to be several frames ahead of the display of frames but, should this margin not be achievable, I cannot see why play should be paused indefinitely, as is the case with the present software release of Netcast.

Perhaps someone with much more knowledge than I have of the internals of video streaming could add their thoughts, comments, corrections to this. In the meantime I will continue in my belief that the fault lies with the Netcast software and LG should accept this as a bug.

Hi,

Ben (commenter below) has had an engineer come and have a look at the problem and it has been referred to the workshop. I appreciate the problem has dragged on, but fingers crossed we will get a solution soon
thanks

I know it’s not your fault, but you are starting to sound like a broken record. LG are a big enough company, and should have sorted out this problem ages ago, or at least admit they are not going to fix it.

any news?

Hi All,

Just to let you know I have sent an email to the engineer with all the info i could document, he has replied and said this has been forwarded for further investigation. Hopefully i will here back from him soon, He seemed keen to resolve the issue and phoned me to chase for the info twice! (good sign i hope), anyway not had time to put a blog together, i did capture the screen on video after it got stuck buffering yesterday, so will upload that to youtube and send link to the engineers as i did say i would try and get on video what happens. If anyone wants to do the same and post youtube link here, ill gladly send it on to the engineers address i have. I think the more real info (pics, videos, documentation) of exactly what happens they have the more chance they have of fixing it – beats just moaning anyhow

As the tvs that support Iplayer all have USB ports why not provide and option to buffer to a usb memory stick. Internet TV is a big selling point and in the UK Iplayer is probably the most important interent based app to have on your TV. So its well worth sorting out the problem properly.

Hi James,
this was something that was mentioned to me by one of the tech team when i last spoke to them after they tested Ben’s TV. Will have to see what they say though
thanks

does net cast give you access to chanels 3,4, and 5 (uk)

Hi Singh,

not quite understanding your question. NetCast offers BBC iPlayer for those in the UK, but no other on demand services. Is that what you meant?
thanks

Following on from iPlayer thread I tried my new wifi adapter on a newish 32LD790 couple of weeks back after we had upgraded to BT Infinity. Was getting the reporting total freeze in play after 15 or so minutes requiring stop reselect and fastforward which when watching a film is v annoying.

Point is I get 16Mbps to my laptop which is further away from the router than the TV and get 37Mbps on my wife’s laptop wired to the router.

So if it is a network issue then I would say that Netcast on my TV is not fit for purpose for streaming media apps – which is surely what it is designed for? Any app that relies on a network to provide content should have some inbuilt buffering and I’m sure the LD790 has as it works very well for 15 mins then stops altogether. This looks more like some firmware bug than network or buffering capacity.

Hello,

I just bought a 37LD490 TV, and I would like to know if there is any plan for the near future to include an app for lovefilm, since this is the largest and most succesful film provider in the uk at the moment, and without such an app, lg internet tv won’t be able to compete with others like sony (bravia). and it goes against lg, cause some people would buy a sony tv, or a sony bray player with bravia before any other lg product because of this…

Hi Kobayashi,
There are no plans to upgrade last year’s models again with any new applications. However we are launching the ST600 smart TV upgrader, which will include some film streaming applications:
http://www.lgblog.co.uk/2011/01/ces-2011-the-st600-giving-your-tv-a-smart-upgrade/
thanks

Bought a 50PK590 last week, connected wired to a Virgin Media 10Meg connection which speedtests at over 9.6 Meg. Iplayer only needs 2 meg to work properly…

The Netcast Iplayer buffering bug was noticable straight away after watching for a few mins you get “buffering” usually followed by “Error”.

A quick Google search show that this indeed is not an isolated issue, theres lots of reported cases on AVForuns, theres a video on Youtude showing the actual fault.

This is definitely not an issue with peoples home broadband connections, I have at least 3 other devices in the house which have no problems with Iplayer.

Poor show by LG they really need to pull their finger out and work on a software update or fix for the Netcast Iplayer application, it’s definitely not fit for purpose…

any update? a month is a long week. could you please chase them?

Just to update those experiencing the buffering issues know, i have chased the team for an answer today and hopefully will be back in touch soon with news of a software update
thanks

Hi Andrew,
was in touch yesterday and will chase them again soon if i get no answer

thanks

Hi all,

just a quick update to let you know that a fix for the iPlayer issue is being tested and once we are happy with it, it’ll be released

sorry for the time this has taken, but it’s looking like we are getting there

That’s good news. Looking forward to installing it.
Thanks for all your efforts on chivving LG along on this.

Great…good to see that LG are working on the issue.. Thanks

Hi all, had call from lg engineer today to confirm they have a trial upgrade to the software and have had good results so far with the iplayer buffering issue, they are trying the fix/upgrade on my tv on Monday 18th! Will report the results, fingers crossed will have some positive news

anything happening yet, its been along time.

good news Ben – thanks for reporting back!

Ben is that a general roll out of the fix on Mon 18th ? or do LG have your TV in workshop for testing ?
What model is your TV ?

Cheers

Hi just bought a LG490 with iplayer & acetrax aps etc. Are there any plans to update the ap service with ITVplayer & 4onDemand? As per the comment below regarding Lovefilm are there any plans to incorporate it or should those with Lovefilm accounts look at getting a tinternet enabled Sony blu ray for this very purpose.

Hi Scott,
not sure if the there will be another software update for NetCast currently. Have not heard anything either way.
thanks

hi
just bought the 42le4900 it has 03.20.79 which it updated itself, so the internet connection is ok but I cannot get the netcast menu the button between menu and q.menu is clearly marked guide rather than the squiggle that i see in the manual, i can access dlna devices but how do i get the netcast menu?

thanks

Hi LGBlogUK

Its a month on and I’m wondering if there is now going to be BBCiplayer upgrade. I too have been miss sold a BX580 this week. I was going to buy a Sony which does have this function but the sales guy in the shop who was actually using a BX580 as the demo machine showed me a screen with iplayer but this looks like it was from the LG telly he was also using.

LG products are being miss sold by specialist AV outlets and as on this blog and other forums are getting a bad name even though they are quality products. Can this be put right by the addition of iplayer or like others do I take back the 580 and get a Sony?

do you mean the HE team are developing skype for netcast,.. its just a matter of finding out when it will be released?

That’s disappointing – why not???

FYI

Just found out that Samsung are starting their bbciplayer on blue ray players this week.

at present it does not look like Skype will be making it’s way to Netcast

Hi Tony,
if the NetCast is missing from the remote then it sound like you have been given the wrong remote by the retailer. We recommend going back to them and checking
thanks

Hi Simon,
i have not heard anything new RE an update to the BX580 unfortunately
thanks

Hi Woody,
apologies for late reply. This will be rectified on later models, but not on current models i’m afraid.

thanks

Keep chasing please, we have been waiting ages for a resolution.

this was promised by LG at the CES 2010 show, that skype would be on netcast. why the false advertisement?

GOOD NEWS SO FAR!
LG engineer turned up at my house on monday and loaded the new test firmware on my tv (LG 47LD790).

Been watching iplayer content as much as possible to test, daughter home on easter hols this week also so she has been waking iplayer content during the day as well.

Only been a few days so dont want to shout to soon but we haven’t had a single buffer problem yet!!

The iplayer app now seems to buffer/cache a bit more content ahead of what its playing.

Lg engineer has chased me to confirm its solved the issue and will release the update as soon as buffer issue is confirmed to be fixed.

Im going to be testing every day to make sure its definitely fixed it, engineer is calling after this bank holiday (26th April) so fingers crossed if its been ok upto then it will be release to everyone else and your tv’s will get updated when you open netcast

This is good news, however, I am surprised LG are asking you to do the testing of this upgrade. You would think a company of this size would test their own software.

Will it work on all LG models?
What connection speeds will it work with?
What about HD, what connection speed will you need?

I hope it works, but am very surprised that a punter is doing the ‘user acceptance testing’.

Has anybody heard anything back from LG on the BBC Iplayer Buffering issue on Netcast, I see that someone said a trial fix was under devleopment and was apparently going to be trialed on 18th April….Havent noticed any upgrade of my Netcast software so must have not been released yet….

Hi GTI, that was me, i have had this new software on my tv now since monday, there have been pressing me to confirm it’s fixed the issue I/a lot of us had. been watching iplayer as much as poss every day since and not had the buffer issue once!!! I’m pretty confident it’s fixed the issue

There calling me back after the bank holiday for feedback, so far 100% positive so I’m sure it will be released as an update for all ASAP after.

Someone said they where supprised a member of the public was testing there software for them, I’ve got to say personnal my faith is totally restored inlg customer care, there’s lots of other companies making electrical products with bugs or software issues that refuse to admit it and do nothing about it ever! As for lg, they have top guy working for them on here “Lgbloguk” that’s listened to everyone’s complaints and done his best to come back to people with answers ( very difficult with these huge multinational company these days with different teams in different parts of the world ).

I’ve now had calls from the customer service manager asking for more details, dealings with local engineer company that lg use near me who have then in turn sent all the Documation I provided on the issue to the development team in Korea to digest and try and rectify the issue, produce new firmware, send to Uk for trial as they don’t have BBC iplayer in Korea, software has then been tested in Uk with good success, then passed to local engineer to put on my tv for me to confirm I’m happy it’s fixed the issue I reported.

I think that’s FANTASTIC customer service all things considered!! Bet I wouldn’t have got that level of service from another big electric company such as sam…something

Great news regarding the software update. I would just like to counterbalance your glowing review of the LG customer service.

We the consumers, have been waiting months for LG to even admit there is a problem with iPlayer buffering. I bought my TV specifically for the iPlayer, so I have been waiting 6+ months for this defect to be resolved.

This issue is now reported widely over the internet, so it is difficult for companies to just do nothing, especially when they are continuing to market the iPlayer as working.

I will certainly be glad when this is fixed, are you sure you don’t work for LG?

Yes, that is really disappointing. The reason why I have choosen an LG tv was NetCast, promising basic, but evolving functionality with good quality. I got Youtube with no HD videos playing, a deffected IPlayer, and actually no other useful widget – plus one update for half a year. Now the product seems to be abandoned, without making the functionality ever really working.

One LG customer minus I think.

Any news on the supposed Iplayer buffering issue?

Will we ever get this fix?

Hi,

I haven’t got an LG yet but on my PC 4oD (Ch 4 On Demand) and Demand5 (Ch 5 on Demand) are both available on youtube. If you can do a search on your LG youtube, try searching for ’4od’ and ‘demand5′. I can’t help with the itv player.

When will netcast on bluray hb405 be updated. Only 3 apps very poor. Would at least like the chance to experience the iplayer problem!

Hi Steve,
there are no current plans to update NetCast further on the HB405 i’m afraid
thanks

I need to get in touch with the team to see if the update Ben was testing out for us was successful and also to see how it will be shared out with other people suffering the same problem. Will let you know when i hear a decision

Trading standards and the advertising authority should be involved. The advert said Skype was on the TV!

Is there an update on the iPlayer software update, all seems to have gone quiet?

I can confirm at the moment it is still unwatchable.

I agree about time the rest of the Netcast service was rolled out to Blu-ray and home cinema system users, it’s a poor show on LG’s part.

It would be nice to have an update on the iPlayer buffering issue. Last week we were told there was a fix being tested, any news?

it looks like an update to fix this will be rolling out in a few weeks. Will let you know when i hear specific dates
thanks

Thanks for the info. Is this fix live now if I try it when I get home?

The iplayer Buffer fix will be rolling out in a few weeks provisionally
thanks

I have a LG 32LE5900.Does anyone else have a problem with trying to watch videos on Netcast Facebook? Whilst I can watch the videos on my PC I cannot access any via Netcast. Any suggestions?
With regard to the iPlayer buffering problem, I am pleased to say that today I have watched one HD program on iPlayer for an hour with no problem. Fingers crossed that the problem is finally sorted.

I’ve just tried this and whilst it checks for updated software it does not appear to do an actual update

PS – so what should the new software version be?

SO ANY CHANCE OF ANYONE FROM LG REPLYING TO THIS – SORRY TO SHOUT BUT A WEEK IS A LONG TIME NOT TO REPLY TO SOMEONE ON YOUR OWN FORUM!!!!!

I have tried iPlayer today twice, both times the stream stopped. Does any know how I can tell what version of Netcast I am running? The model number is LE428900.

Cheers

LD550 any update?

Hi Steve,

looks like the iPlayer buffer fix will be released in a few weeks time

thanks

the update will be released in a few weeks. Running final test on it
thanks

Hi Stu,
got an update saying the fix won’t go live for a few weeks i’m afraid
thanks

Great news, hope the weeks does not turn into months. Anyway, it is good to hear that something is finally going to happen.

I’ve now tried searching for 4od and Demand5 content on youtube via my LG TV and found nothing. The content may be there but the simple nature of the search means it’s mingled in with a many many similar items.

Butthat is not what I asked! When will netcast on bluray players be updated?

Why can’t I get this update on a HB905PA? It would make my brand new home cinema system perfect if I could get iPlayer on it.

Have been sold BX580 on basis of VOD via Netcast… Add me to the pile of unhappy customers!

PS Please reply with LG’s official position on whether or not full Netcast will be made available on BX580 and if so when…

I think that for the cost of a BD670 with all the Smart TV features then I’d be better off selling the  BD390 and getting that. I can get 3D as well then  

 works fine for me. Although would love it if 4od and other streaming services were added…

This is available in the USA, so when in Blighty?

Hi can you tell me if my HB905PA will ever have an update for NETCAST ?HB905PA will ever have an update for NETCAST ?

So still no reply to the question of when netcast will be updated for home cinemaa system. Does LG stand for Low Grade?

 Any news on the iPlayer buffering fix? It’s been 2 weeks which is a “few” in my book.

I see that Netcast in Canada has Yahoo! Widgets. Is this coming to the UK >?

I also buy a LG 47LX6500 and i find that skype is included in this TV. But now i not see the Skype app, that can not be?! Any information that the LX6500 have skype? 

Have just chased someone for a release date. Am awaiting an answer

Hi. I have just bought a wireless internet usb dongle for my 42 inch LG790 so I can watch catch up TV like 4OD via youtube. However, having set it up I can’t access the 4od channel? I can watch youtube videos but not official TV shows. If I search using the remote, I just get user uploads etc. Am I missing something or have I been totally misled? iPlayer is fine but I would never have bought it for JUST iPlayer. LG can you please confirm? I’m incredibly frustrated after searching the internet all evening for a fix. Many thanks. PS Probably worth you putting something on your FAQs bearing in mind how many people are asking this and there’d nothing in the TV manual etc.

Hi I have just bought the 32 version of this from RicherSounds and only set it up the other day and made up with it, but i do have a question?
I have the tv set up in my bedroom and its wired to my DLINK DIR-615 router to pick up my ReadyNas for playing movies, music and viewing pics, all of these work great apart from full hd movie files off the NAS. When playing full HD the TV pauses waiting for buffering to pick up before trying to carrying on with the film, then it stops playing the film and skips to the next available film on the NAS! I did have a problem when i was using my PS3 to play any HD films on my LG plasma until i found a way round it by setting the MTU to 1492 (or similar) on the PS3, then all was fine with the HD world. So my queston is……… Anyone else had this problem? Is there a way round it? I have tried direct connection using ethernet but TV will not pick up the NAS, think this is because the TV is auto sensing (can you put in static IP on TV?), tried to play the full HD on USB and the TV will not pick up the file but it will see others on the drive? So anyone?

I have just downloaded the BBC iPlayer firmware update and so far so good.

Eventually we seem to have got there, thanks LG, and let’s hope in the future more will be added to Netcast.

I wouldn’t hold your breath on this. My 32LE5900 downloaded this upgrade yesterday and there’s absolutley no improvement. Not sure I’ll buy another LG product following this shambles…

Try turning off the firewall on your router and that should do the trick,it did this with mine

So is anyone from LG going to say when there will be firmware updates for netcast bluray players? Have started to read hacking fora in desperation! Not sure if it id this forum that is rubbish, the LG company or both. Will be advising people not to buy LG.

Hi LGBlogUK, I bought the LD790 in January and everything has been great! I bought it from Richer Sounds and they had informed me that a Netcast update would be on its way which would include LoveFilm and 4oD. Are they’re any dates for these additions? Thanks, Gordon

Kevinyoung: Not sure if that’s a good idea as wouldn’t that leave your network open? Anyways heres and update: Last week I rigged the nas box up direct to the tv (taking out the possible router problem) and it will play all the files again except the full HD ones! Ive been in touch with RicherSounds and they got in touch with LG who said that the TV cant handle the high bitrate of the full HD movie from the nas box! They actually said that no tv on the market would be able to handle it. Im a bit perplexed as this was the only reason i wanted a DLNA tv in the first place, and this was the TV set that i was recommended to buy. I offered to bring in my nas to conenct to their system but was told they couldn’t do that as they needed to get permission first even when they rig up their TV’s in store, they also said that it was because of virus’s, but i pointed out that the nas is actually built on linux and it only has video and music files on it. RicherSounds then said they could do me a deal on a bluray with netcast, i only wanted the TV in my room nothing else!! And i am not paying for another item to make the TV i was recommended to buy do what it was supposed to do in the first place. As no one from LG seems to be bothered in replying on here i think i will be taking the TV back and getting a Sony one instead as not only does it not do what it was sold for the quality of the display on normal TV and some HD channels is nothing short of cheap looking! I have an LG plasma in my living room that is HD ready and this is way better than this 5900 and i got that one free with a mobile phone contract 3 years ago!! Think this is a poor TV or just one of the dodgy batches floating around! Thanks Kev for replying as LG for a job they need someone with communication skills on their side i think.

Hi Gordon,
the only update i am aware of currently is to amend the buffering issue some are suffering with BBC iPlayer
Thanks

There is supposed to be a lovefilm widget coming then? That’d be great if/when it happens

Please reply this question.!!! I ask the same.  LG LD655

Thanks for the reply, thats pretty dissapointing. Seems to me like LG have essentially abandoned NetCast….you getting that impression? Cheers, Gordon

Mr Ben, is skype coming for my tv is 37le5900 when i bought last year it said it was with it but no find.

Apologies, I currently don’t have any information on exactly which models of TV will support Skype but I will try and get the info as soon as I can.

I have just recently bought a new LG42LD490 TV.

I was just wandering why you can watch the channel 4 on
Demand service on youtube via Netcast. If you go to youtube on your PC the 4OD
channel is available. But on the TV Netcast Youtube it’s not there. I have
noticed you can’t watch other TV shows via Netcast but you can on PC Youtube, Why
is this the case? Plus it’s a shame why you can’t watch 1080 HD videos on
youtube when the TV is full HD 180 ready. Can this be added too please.

Plus will other TV on demand services be added soon like ITV
Net Player and 4 on demand?

I look forward to hearing from you soon.

We certainly need ITV Player and 4OD to be added to NetCast asap – LoveFilm rentals on demand would also be great. Why not add a widget that allows access to your own files on your NAS srver also?
R

So three weeks and no reply-speaks volumes. Any one fancy a group legal action on this netcast farce? There must be trade descriptions act violations and clearly netcast is not fit for purpose.

I got a reply back from Customer services with regards to YouTube content.  I guess we should contact YouTube next? I will email them now and let you know what they say. The answer from LG is pasted below. Iam going to ask them about ITV Player and 4oD now and see what the response is. Has anybody else tried to get hold of them?

All Netcast applications are third party, and therefore LG are not responsible for any content additions or updates. You would need to contact YouTube directly in regards to this. Best regards,LG Electronics UK Helpdesk

Hi, any news on the buffer issue fix?

HI, any news on when the fix for the buffer issue will be released?
Many thanks for any information.

please can you find out if skype is to be on netcast playing cards ever?.. it would at least give us comfort to know that it will/ won’t be on netcast?

damm LG netcast has no skype support yet

I got a further reply back from LG Helpdesk via email which is pasted below. So what does this actua;;y mean, will they be getting 4OD and ITV Player soon, what do you guys make of this. Has anybody else contacted LG helpdesk via email. I suggest we all do it, please go to this website and ask your question and please reply back here when they give you an answer. My answer from them is below.

Unfortunately there are no current updates in regards of ITV Player and 4OD being added to Netcast.
Please keep reviewing software updates and these “Apps” will be added with the software updates.
We hope this answers your query.
Best regards,

LG Electronics UK Helpdesk

Is the net cast a defunct product now or will there be any future updates / improvements

Got a response from LG on the AVforum,
looks like we will get some updates, at some point
My question and their answer below,

Hi, can you let us know what will be happening with
Netcast?

Will it be updated or is it dead in the water now that
you are focusing on Smart TV?

Hi kerwin, there are plans to update the previous
platforms but I’m afraid I don’t have any schedules just yet. Apologies

they should call it Getlast.

Hi Kerwin, can you give me the link to the AVforums post so I can see the messages on there as well. Good news they are planning to update it. Has anybody else had any response back, please post your Q&A here for all to see.

Hi Kerwin, can you give me the link to the AVforums post so I can see the messages on there as well. Good news they are planning to update it. Has anybody else had any response back, please post your Q&A here for all to see.     

Still no sign of the Netcast Firmware Fix for BBC Iplayer “buffering” issue…have LG provided a relase date for the fix yet ??

Am I doing something wrong or is the le5900 series of TVs not as DLNA compliant as LG would have us believe?

Here’s my setup:

In my lounge I have a 42LE5900 TV and a Topfield 5800 PVR and in my bedroom I have a 32LE5900 TV. Both TVs are wired to my LAN. The Topfield PVR is also wired to my LAN via an NSLU2 box suitably configured.

Programs recorded on the PVR play fine on the TV to which it is directly attached with all the aspect ratio options the TV provides

The problem arises when I download a recorded program to my PC, edit and demux it (using ProjectX) and then remux it (currently using ImagoMPEG but have tried several others) as a MPEG2 file.
 
The remuxed file will play fine on my PC with the correct aspect ratio. However, when using DLNA to play this file over my ethernet on either of my TVs, the only aspect ratio that seems to be supported is 4:3.

It would seem reasonable that when LG state in their advertising that a product supports DLNA then that product is DLNA compliant. You would think that to meet the minimum requirement for compliancy, the TV would at least render the media content with the same aspect ratio as the source.

Can LG give some indication as to when this product will do this?  

Oh my god the iPlayer buffering is beyond annoying now!!!!!! Its embarrassing when I have friends over and want to watch it!! Come on LG!!!

I couldn’t
agree more. I have not written on this blog before – only looked it up when i
encountered this issue. It seems like a long time ago that an apparent ‘fix’
was tested and implemented; however i downloaded the update and i still have
the same issue.

This is just
poor coding – i expected so much better from a brand such as LG; and it is
apparent that they are receiving a bad name for themselves through this and
other blogs so it surprises me that nothing has been done to rectify this
sooner.

Many of my
friends have been impressed with the actual netcast suite of widgets, however
the speed of them is phenomenally bad. The google maps is painfully slow, the
facebook app looking at pictures is almost unusable and; as mentioned before
the iPlayer app is great but doesn’t work.

So disappointing….

Hi i have just purchased an LG BX 580 and am disappointed that it does not have BBC iplayer installed.
Is there anyway of steaming iplayer to my player or getting an iplayer update?????
Any suggestions will be gratefully received

Sorry Simon, that model does not feature BBC iPlayer, I don’t have any details on updates for that model right now, apologies.

where is skype on netcast?

Hi All
         I just don’t understand, from a legal standpoint, how LG can get away with advertising such supposedly great “killer” features as Netcast and DLNA on the 42LE5900 TV that I bought in Nov’11, and they are simply NOT fit for purpose. Given that the expected FULL functionality of such promised features as BBC iPlayer and DLNA, for example, where the main deciding factors on my purchase, I have to admit to feeling totally LET DOWN by LG. Not to mention their complete lack of interest in resolving the outstanding issues that are continually referred to in this forum .

Hi All
        Sorry for misprint in previous post, Nov’11 should have been Nov’10.

I think its in somebodies head at LG but they can’t extract it.  Don’t expect an answer that makes sense, if anyone there had any decency they would have responded to you by now.
We’ve  been had!

Hi Mal, I’m not sure what you mean by fit-for-purpose, both DLNA and iPlayer are 3rd party technologies that aren’t developed (wholly) by LG. I’m sorry to hear that you’re not enjoying the experience from the TV. If your TV is still within warranty I suggest you call our CS team and discuss the issue with them?

Guys, i’m sure you are aware that there have been major delays with Skype, hopefully we should have some news soon. Apologies.

Hi All

Does anyone know if extra widgets are coming to netcast on bluray players such as HR600/650?

some upgrade to the lg le5500 , thanks,

Under the Sale of Goods Act (UK) 1979 (SOGA), if a product has been sold and it is not ‘Fit for Purpose’, or has been sold not ‘As Described’, you are entitled to a Refund, Repair, Replacement or Compensation.

It appears LG are not going to correct the Netcast problem, therefore, their Netcast product range is either faulty, or not fit for purpose, or not as descibed in LGs product description, or all three, nor is it fit for purpose according to Trading Standards SOGA. It is recommended people contact Trading Standards (UK), or return the product to the outlet where they purchase it from and ask for a refund, or compensation.

I think to more Netcast products get returned to lG, then they might do something about the ongoing failure of Netcast.

LG 55LW6500 any news on the skype app???

Hi Saif,

Really sorry for the continued delay. Skype will be coming on our Smart TV platform but I don’t have a confirmed date just yet.

This television is amazing in terms of picture. It’s just beautiful. Televisions are now much more than a display for simply watching TV and movies on. But some are now using their PC’s and Laptop to watch movies.

I want hulu plus for my 42LD550 but looks like lg wont stand behind there product so will replace mine for a samsung

ATER UPGRADING LG 32LED, DOESNT SHOW ANY PICTURE

I use netcast all the time. I have no buffering problems at all on 8 meg broadband. In fact if my wife is on the laptop watching youtube and I’m watching iplayer I have no buffering problems at all but it makes youtube on the laptop unwatchable. Just came here to see if there’s a way to install more widgets/apps.

i bought 42LX6500 and it doesn’t have DLNA so i can’t connect it with my pc wirelless, i have to buy another external device like LG AN-WL100E (more money)
further more i can’t update my netcast apps…
just a waste of money

LG, where is the update to netcast that has been promised and we are all waiting for?
 

I would like to add my disappointment that there has been no NetCast update since 2010, it’s very poor service and would certainly ensure not recommending an LG telly again, such a shame as the TV is great but poor support with unfulfilled advertising blurb is unforgivable.
 

Could any body tell us Is there any updates on Netcast in near future. I am really bored with  widgets I have got on my Netcast. Is there any chance with more widgets like Lovefilm, Netflix, etc.

Yes – Where is the update? Youtube on the LG TV now only works very intermittently yet all other devices in my house have no problems. 

I’m sorry to say, but LG has sidelined NetCast updates for about the past year! I wouldn’t expect an update anytime soon, if at all! Very poor from such a large manufacturer like LG!

lg need to get netcast sorted real soon as viewers go on to find nexfix or lovefilm and it not there .they will lose out as people will look at other systems that are cheaper and there systems are up dated  monthy with new widgets .
i have read loads of messages on here and it dont make lg look very good or bothered .how much time do they need.

ljb

Very disappointed with LG, poor service, poor response that does not answer the question about Netcast. In fact different replies from different Customer Support operators.
Advertising painted a rosy picture with the promise of Skype, inferring it was already on.
Will be looking at Samsung or Sony in future.

The
last Netcast update was in 2010. Meanwhile you are happily announcing wonderful
new content deals for your new platform.  Is there any chance that someone from LG could
have the decency to confirm that they are no longer supporting it rather than
ignoring your customers. At least we can all go out and buy something else with
a chance of regular updates (it won’t be an LG, that’s for sure!).

It’s disgusting the way LG treat their customers and don’t deserve custom from anyone. It’s a good idea to write to Brian Na but I think it will fall on deaf ears, the culture that’s within this company is driven from the top and as we have all found out we have replies that contradict and lie with no answers.

i have a 
HX995TZ , but i dont see netcast in menu, please help 
email : pomagmag@gmail.com

Why hasn’t the 55 LE5400 had an update yet? We’ve had this this TV for almost 1year 1/2 and no update?!

Knock knock!

No one.

Does anyone at LG read this blog ?

I have a 50px990 which I am very pleased with but have been hoping for a new update to Netcast that would add Netflix, LoveFilm etc.  LG, are there any release plans for such an update?  Thanks. 

Hi Darren, unfortunately that model cannot be updated with Netflix. For a full list of apps and update schedules please contact our CS team for more details. (0844 847 5454)