Comments on: THE LG 42LF7700 FreeSat TV gets our bloggers approval

By: Andrew

Andrew — Wed, 01 Sep 2010 03:50:19 +0000

Thanks for sorting the BBC i player problem and look forward to receiving the box next week!

By: lgblog

lgblog — Thu, 29 Jul 2010 15:03:06 +0000

Apologies for the delayed reply. Customer satisfaction is of paramount importance to LG and we are continuing to look into this issue to ensure that we can provide a suitable solution. We will keep all customers who we know to be affected informed as soon as a solution has been reached.

By: Lgb2100

Lgb2100 — Thu, 29 Jul 2010 13:43:32 +0000

I agree andrew… why have a blogg, if LG aren't prepared to comment !

By: andrewflem

andrewflem — Sat, 24 Apr 2010 01:32:52 +0000

Another two months has gone by and still no new firmware for these tv's to enable us to access the BBCi player via Freesat. On twitter I see all the new gear you are launching but seem incapable of providing your existing customers the neccessary firmware we need. Are you just procrastinating until our warrentees run out, or can we get a full refund and go to another manufacturer who has given its customers the firmware for them to use the BBCi player service?
Please resp[ond LG. Why have a log if you are not prepared to reply?

By: Andrew Fleming

Andrew Fleming — Mon, 01 Feb 2010 05:25:18 +0000

I have a 37 inch lg freesat tv. Can you tell me when the firmware update will be made so we can use the BBCi player on the TV with the LAN connection to the internet. The BBC said last year that it should be launched by end December and we still do not have it and it is now 1st Feb.
Could LG let me know please. Humax boxes had this last year and Sony have apparently also now updated their firmware. Whats the problem LG?

By: Peter

Peter — Sat, 27 Jun 2009 15:56:35 +0000

I have a LG32LT75 and like 100′s of other customers my LG TV also freezes. Reading websites and blogs this fault has been present in LG TV’s since at least 2007. And no, resetting the factory settings does not work.

LG ought to come out and publish a solution or admit if there is no solution.

I love the design and functionality and am completely sold on the entire package, but this experience has totally put me off the LG brand. Unless LG are proactive and go out and hold up their hands and reveal that there actually is a problem, I for one will go out of my way to actively promote against LG’s products.

I could easily have been brand loyal customer, even with the fault, but it is the customer experience that let’s the company down.

Finally, I own a portable B&O black and white TV from the early 1960′s, and it is still going strong…shame about the digital switch.