I have just bought a 32lg7000 in the UK, partly because, on several sites, including Amazon UK, it is stated that the LCD TV has 100hz, and it has bluetooth. I checked the LG UK website and didn’t see anything to contradict this. However, having got the set it became apparent that the 32″ version does not have 100hz capability. Also, the bluetooth feature is extremely limited. It would have been nice if I could surf the web while watching the results on the screen wirelessly through bluetooth. Had I realised this I would probably have bought an earlier model, as they can be bought much cheaper. Having the 37″ would have enabled me to try the 100hz feature. I think Amazon ought to check their facts more carefully! I note that the manual for the set from LG does indicate that 100hz is not a feature on the 32″, and neither is 24p.

I just bought this TV as well. I like the finish and features, but I do agree its a little limited. Bluetooth could have allowed video and the USB is very limited. I bought the TV thinking that I could plug in a USB drive and play back pictures, mp3′s and also videos, but this is not so. I’m very disappointed.

I have just got 32LG7000 and have to say it is one of best sets I have seen really good on PS3 for Blu-Ray movies Dark Knight looks amazeing in 1080p. I like nice range of inputs for Sky HD and my HD DVD Im one of mad people who has one at £49.99 with 3 free fiilms and it is very good upscale dvd player and works really well I have been outputing 24fps 1080p and can not see any judder on picture at all it seems really smooth no problems with Lip sync on Sky HD wich can be pain with some sets so Im very happy bunny at £349.00 bargain of year love sales after Christmas.

Thanks for the comment Nigel, very pleased to hear you’re so happy with your new set up! Sounds like a good deal you got yourself in the sales I hope you get a lot of viewing pleasure in ’09!

Hi,
I ordered a 42LG7000 online in the sales, and have been waiting for the TV to come back into stock. Just the other day I received an email from the retailer to inform me that LG won’t be restocking them, and would I like to buy a TV from a competing manufacturer?
And this, after debiting my account for the total amount over two weeks ago.
The retailer is a large well-known one, so I’m surprised that they would no longer be stocking such a current TV.
Can you shed some light on this curious state of affairs?

Thank you

Had an email from LG as I’m in exactly the same position. Dekay of 10 weeks they say, but order kept open by the retailer so I should get it around March!

Hi Jase,

Sorry you’re having problems getting the set you want. I’m unaware of any reason from LG’s end as to why the TVs are unavailable, but products carried always vary according to the individual retailer and at their discretion…

H

I bought one of the sets from a well known store (Boxing Day offer). The sound suddenly cuts out. There have been severaql sets with this problem so therefore they will not accept any more and lots of peoplr with orders have been told to choose an alternative. I can not exchange my set for the same model but can choose an alternative replacement v(plus pay any differance in price). Apart from the sound cutting out the set was good but will swop as it may worsen as the set gets older

As Paul has mentioned above. I also bought an 42LG7000 and the sound suddenly cuts out when listening to radio stations/sometimes DVD’s. Has anyone found an answer to the problem – some say it is a software problem?

Got the 42LG7000 in December.. Verdict? The worst television I have bought ever. Pixmania will not honour a refund as they say LG should be given a chance to try to repair the tv under warranty, but it doesn’t do what it says on the box/adverts/LG marketing.

The list of problems:
1) Blueray playback via HDMI is useless – when watching 1080p 24 films – the picture judders like an underpowered windows computer.
2) The “Dolby Digital Optical Output” function on the tv’s “Audio” menu doesn’t even work – just gives a standard stereo sound output, to my cinema audio processor! (Possible dodgy HDMI Circuits/software in the tele)
3) Real Cinema mode makes the picture 100% worse.
4)Trumotion was said to be better than 100hz.. It’s actually makes the pictures even worse with judder even on normal tv and sky,

In short, I’ve disconnected it, and awaiting the outcome of the probe my local trading standards is carrying out on the sale (and subsequent fast “discontinued” status being put on the sets by LG.) Also reported to my credit card company to, who are trying to get me a refund.

I bought my 32LG7000 on Boxing Day, but got it delivered only in Mid-Jan as was moving home (during this time I turned down two bookings). The new TV worked fine, and was pleased with it (of course the USB and Bluetooth capability are not something to laud about really). But overall, was quite happy, till about last Tuesday, when my freeview channels all went dead. On screen was a prompt ‘No Signal’. On calling the dealer, and explaining the problem, I was told that the in-built freeview mechanism would need to be replaced (so much for DTVs with in-built freeview).

And as my TV had completed more than a month, no replacement could be offered. I’m waiting for the technician to come and replace the part, apparently parts are out of stock, and the wait can go upto 21 days

So I now wait … (at least LG could have created the screen with a mirror finish, could have used the TV as a stand-by mirror)

Further update to my earlier post on Feb 23 -

Got a call from the retailer explaining that the part was unavailable due to which LG has offered a replacement of the TV and that I would receive a letter in a few weeks about this.

Now I was quite happy to hear this, until I phoned the retailer on next-steps, where it was communicated that I will get a replacement of the same value if the TV was unavailable. Also, in case the TV was unavailable or it’s price has changed then I’d have to pay for the difference. I called a store to understand availability of the TV. To my surprise the model was available for home delivery and at a higher price.

All this leads me to believe that if same model TVs were being manufactured, then -
1. the components for those are also manufactured, which means the part can be easily replaced OR
2. the TV can be replaced completely as it is being assembled for sale and is in stock

It seems very contradictory about the availability of parts, and is sending out mixed messages – will the TV be taken back only to have it’s part replaced and then sold to another consumer for a higher price? While I receive a TV of another brand, whose value is what I had paid for the LG?

Is there a consumer forum here in the UK that reviews such issues?

Hi Raymond, Sorry to hear you’re having these problems. I’m afraid we can’t really help – sounds like an issue at the retailers end rather than LG’s but regardless we don’t have access to the systems and knowledge the LG support team have so aren’t equipped to provide customer support.

What I can suggest is you look at forums such as http://www.consumeractiongroup.co.uk/ which might be able to help you and/or get in touch with LG support directly to try and clarify the situation; it might make it easier to negotiate with your provider.

http://uk.lge.com/support/main.jhtml / 0844 847 5454

Good luck!